Shipping policy

Last Updated: December 1, 2023

Thank you for shopping with C'est La Vie. This Shipping Policy outlines our shipping procedures, including delivery times, costs, and other relevant information.

1. Processing Time

(a) Orders are typically processed within 5 business days (excluding weekends and holidays) after payment confirmation.

(b) During peak seasons or promotional periods, processing times may be longer. Any delays will be communicated promptly.

2. Shipping Rates

(a) Shipping rates are calculated based on the weight, size, and destination of the package.

(b) Customers can view shipping rates before completing the checkout process.

(c) We may offer free shipping promotions during specific periods or on qualifying orders.

3. Shipping Methods

(a) We offer the following shipping methods:

  • Standard Shipping: Estimated delivery within 5 business days.
  • Expedited Shipping: Estimated delivery within 3 business days.
  • Overnight Shipping: Guaranteed delivery within 1-2  business days.

(b) Delivery times are estimates and not guaranteed. Actual delivery times may vary based on location, carrier delays, and other factors.

4. Shipping Destinations

We currently ship worldwide.

5. Order Tracking

(a) Once your order is shipped, you will receive a shipping confirmation email with tracking information.

(b) Customers can track their orders by entering the provided tracking number on our website or the carrier's tracking page.

6. Lost or Stolen Packages

(a) C'est La Vie is not responsible for lost or stolen packages after delivery confirmation.

(b) If you believe your package is lost or stolen, please contact the carrier directly and our customer service team for assistance.

7. Customs and Import Taxes

(a) Customers are responsible for any customs and import taxes that may apply to their order.

(b) C'est La Vie is not responsible for delays or additional charges incurred due to customs processes.

8. Returns Due to Shipping Issues

(a) If your order is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of reshipment.

(b) If the customer refuses to pay for re-shipment, a refund will be issued for the product price, excluding the original shipping cost.

9. Contact Information

If you have any questions or concerns regarding our shipping policy, please contact us at cestlaviestudios@outlook.com.